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Faculty Profile

Prof. (Dr.)  Shruti Tripathi

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Campus Director - Business Administration Department ,School of Employability and Holistic Development & School of Innovation and Entrepreneurship Delhi Skills and Entrepreneurship University, Delhi at Kasturba DSEU Pitampura Campus (formerly known as Kasturba Institute of Technology, Pitampura)
  • PhD, Department of Commerce, University of Allahabad (2009).
  • UGC NET Labour Welfare/Personnel Management/Industrial Relations/ Labour and Social Welfare/ Human Resource Management (June 2012).
  • MBA (HR), University of Gorakhpur, Gorakhpur.
  • B.Sc.: Botany, Chemistry, University of Gorakhpur, Gorakhpur.

Dr. Tripathi comes with more than two decades of experience in teaching, training, research, partnerships, and consultation. She is sufficiently accomplished in establishing international academic standards at the university level. She is now serving as a Founding Professor to establish the SOEHD and launch SEL as a core course cutting across different semesters and programs of DSEU in alignment with NEP 2020. She is also Nodal Project In-Charge of the Village Adoption Program under “Rajypal Vikas ke Rajdoot Campaign”.
She serves as an External Advisor, DAB at Project & Monitoring Division, NCERT from 2021-2024. She is also part of the Advisory Committee of NCERT to implement GCED and ESD as part of the curriculum in all the classes (from class 1 to class 12) across India. She is a Ph.D. from the University of Allahabad; NET qualified and has a first-class academic career.
Her work experience includes teaching/training online/offline of Class IV employees to Class I level officers (Police officers, District Administration Officials, etc.), Ph.D. Scholars, principals of colleges, PSU officials, CWG volunteers, defense personnel, Students of Pan-African Countries, corporates, and trade union leaders, apart from regular PG/UG level students.

Her research interests include Quality Of Life, Sustainable Development, Quality of Work-life, Global Citizenship, emerging issues of management and technology like the impact of diversity and digitalization, change in societal values on career decisions etc. Her other areas of interest include emotional intelligence, leadership, innovative work practices, social audits, attrition etc. She has presented/written more than 50 research papers in International and National journals of repute. She also has a patent in the area of CRM.

Courses Taught

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Organizational Behavior, Human Resource Management, International Human Resource Management, Leadership, Training & Development, Power & Politics, Behavioral Sciences, and Socio-emotional Learning.

Research & Publications

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Full Publication List
Books:

  • ” Re-envisioning Organizations through Transformational Change A Practitioners Guide to Work, Workforce, and Workplace” – by Madan/Tripathi/Khalique/Puri ISBN 9781032213064, by Productivity Press, Taylor and Francis Group, UK, 2022.
  • “Quality of Life: An Interdisciplinary Perspective” – by Tripathi/Rai/Rompay-Bartels, ISBN: 978-0-367-43399-4 by CRC Press, Taylor and Francis Group, 2021.

Patent:

  • “Customer Relationship Management System and Method of Taking Feedback Thereof“. In collaboration with Co—Inventors: Rashmi Rai, Lakshmy Priya K, Shruti Tripathi, Akhilesh Tiwari, Ved Prakash. Publication Number: 202241008325. Patent Number: 202241008325. Field of Invention: Computer Science. Type: International, Agency: The Patent Office Journal No. 11/2022 Dated 18/03/2022.

Ph.D. Supervision:

  • Supervised: 8, Awarded:3

Paper Presented:

  • Poster presentation on “The Impact of Quality Management Practices in the Economy of India: A Case Analysis of NALCO” at 7th PAN-IIM World Management Conference, organized by IIM Rohtak, in Delhi, on 12th-14th Dec. 2019.
  • “Teacher Career-Perception versus Policy” at CONVOKE 2019, on “School Excellence: Preparing for the Future” a conference series on quality education in rural India, jointly hosted by Bharti Foundation and ISB Mohali, Punjab, December 10, 2019.
  • “Contribution of TQM towards the Economic growth of India: A Case Analysis of Select Public and Private Sector Undertakings of Angul, Odisha” at International Conference on “Economic Ascendancy of India: Issues & Challenges” at Utkal University, Odisha, 28th June 2019.
  • “Contribution of TQM towards Organizational Development: A Study Conducted at NALCO, Angul” at 19th International Seminar INBUSH ERA 2019,(ICRTETBM), publishing partner Springer, 20th-22nd, February , 2019, Noida, India.
  • “Bharti Foundation’s HR Practices Contributing to Organizational Performance – A Case Study” at National HR Conference on Best Business Practices in Organizations: The Critical Roles Of HR, January 19, 2019.
  • “ Factors Affecting The Employee Retention In SMEs and The Impact of Training and Development Facilities On Retention” in a Conference on Responsiveness, Innovation, And Resilience: Critical Factors For Future Growth In Changing Socio-Political Environment in the 6th Global Leadership Research Conference organized by Amity Business School, Amity University, Noida India on 29th March, 2019.
  • “Role of Leadership in Creating Employee Experience: An Enabler for Organizational Commitment” at EMCB (Annual Conference of the Emerging Markets Conference Board) at IMT, Ghaziabad campus, India, January 6-8, 2019.
  • “A Study of Factors associated with buying of various financial products”, paper presented at 9th International Conference: SIMSARC, at Symbiosis Institute of Management Studies, Pune, Dec 18-19, 2018. International Journal of Applied Business and Economic Research. Volume 15 No.16 (part II), December 2018; pp-341-351. ISSN 0972-7302. Impact Factor 0.26. UGC Approved List of Journals No. 2551.
  • “Evolution of Indian Retail and Skill Gap Requirement” International Research Conference in association with The University of Northampton at Amity University, Noida, 3rd -5th February 2016.
  • “Educational ERP: A Solution To Transform The Business” UGC-sponsored National Seminar on Global Economics Crisis –Causes & Remedies (GECER) at Central Institute of Business Management Research and Development, Nagpur held on 31st July 2015.
  • “Working Conditions of the Labors in the Apparel Industry: A Case Study of Noida Cluster in the National Conference on Managing Unorganized Sector in India” on 19-20 Dec.2014 at MNNIT, Allahabad, ISBN 9789383871339, Newman Publications.
  • “A Study Of Employee Relation Climate At Coal Mining Projects Of NTPC, Ltd., Hazaribagh, Jharkhand” in the International Conference-11th Global HR Summit, Amity University, Noida on 16th -17th Oct. 2014.
  • “A Study on Relationship of Happiness and Organizational Effectiveness on Working Class Professionals” in International Management Research Conference on Culture, Values, Mindset, Gender, and Strategy: A Need for Re-positioning SHRM at FMS, Amity University, Noida, 15th-16th May 2014.
  • “Application of Six Sigma in Service Quality Improvement of Phone Banking “ in 10th AIMS International Conference on Management organized by AIMS International and IIM- Bangalore,6-9th Jan.2013.
  • “Constructs of the Work/ Life Interface in Dual Career Couple: A Changing Scenario in Indian Industry” in International Conference on Innovations in Management & Information Technology, ICIMIT 2012 at IMT (Institute of Management & Technology), Faridabad on 7th April , 2012.
  • “Whom To Blame” Case study accepted for presentation and further publication by The Center for Innovations in Business & Management Practice- CIBMP’s, London, United Kingdom, for the International Conference on Business and Knowledge Management & Doctoral Symposium, Dubai, 27th-29th April , 2012.”
  • “A Study on the Economic Facets of Quality Of Life of Working Class” presented and published in Wisdom Voyage Vol.1-issue1, March 2010, ISSN 0975-9794, referred journal by Bangalore School of Business, Delhi Campus. Page 32-36.

Publications:

  • Project on “Outcome Evaluation of On-line Teacher Training on Student Life Skills Workshop in Jammu District, J&K” by Counselling Cell, Directorate of School Education, Jammu, in collaboration with Bharti Foundation.
  • “Consumer Behavior and Online Payments with reference to Trust and Mobility: A PLS-SEM Analyses”, IUP Journal of Marketing Management, Aug 2022 vol. 21, Issue 3, Pg 47-68. 22p. ISSN: 0972-6845 UGC listed: https://ugccare.unipune.ac.in/Apps1/User/WebA/SearchList.
  • “Psychological Capital and Optimism as a Predictor of Workplace Happiness in Service-Based Industries in India” Volume 10 issue 1, IITM Journal of Business Studies(JBS), ISSN Number (Online):2394-5028, ISSN Number (Print):2393-9451, included in the UGC LIST of Approved Journals at Serial No. 2633 Dec 2022.
  • “Consumer Buying Psychology and Brand Perception: Influence of word of mouth communication” “Journal of Content, Community & Communication” Vol. 12 Year 6, December – 2020 [ISSN: 2395-7514 (Print) & 2456-9011 (Online)] Scopus, UGC CARE LIST No. 48485 and ICI Index. DOI: 10.31620/JCCC.12.20/15. Pg 159-168. https:// www. amity. Edu /gwalior/jccc/pdf/dec_15.pdf .
  • “Healthy Health Care Systems in India: A Prognosis” In the book “Integrating Organization of Health Services, Worker Well-Being and Quality of Care: Towards ‘Healthy Health Care” ISBN 978-3-030-59467-1 Springer Book Publication.2020. Pg 327-334. https://link.springer.com/ chapter/ 10.1007 % 2F978-3-030-59467-1_16. Scopus Indexed.
  • “Role of Information Technology and Information System as an Antecedent to Successful Implementation of TQM” International Journal of Recent Technology and Engineering (IJRTE) ISSN 2277-3878 (online), Vol-8 Issue-5, Jan 2020. Group A of UGC-CARE List N.206. DOI:10.35940/ijrte.E6070.018520. Pg 1010-1016. https://www.ijrte.org/wp-content /uploads /papers /v8i5 /E6070018520.pdf .
  • “Contribution of TQM towards Organizational Development: A Case Study Conducted at NALCO, Bhubaneswar” under the Series “Asset Analytics – Performance and Safety Management” Springer Nature, Singapore. ISBN 978-981-16-0037-1 e-Book. (pg.229-243). DOI: 10.1007/978-981-16-0037-1_18. https://link.springer.com/chapter/10.1007%2F978-981-16-0037-1_18 .
  • “Agile Software Development: Reusability and Customizability is Key to Competitive Advantage” International Journal of Innovative Technology and Exploring Engineering (IJITEE) ISSN 2278-3075 (online), Vol-8, Issue 9S, July 2019, page 998-1003. DOI: 10.35940/ijitee.I1160.0789S19 .Scopus Indexed and Listed in UGC category “A” care List 194.
  • “Innovation and Sustainability: The Story of Indian QSR Food-box” Volume 6 Issue 1 January-December, 2019 IITM Journal of Business Studies (JBS), ISSN No. (Online):2394-5028, ISSN No. (Print):2393-9451, UGC LIST of Approved Journals at Serial No. 2633. Pg48-55. https://iitmjp.ac.in/wp-content/uploads/2019/09/IITM-Journal-of-Business-Studies-JBS-2019.pdf.
  • “Contriving Human Capital Practices Which Influence Organizational Commitment: Reimagine Future Skills of HR” Prabandhan: Indian Journal of Management, Indexed in SCOPUS, ISSN (0975 – 2854), Volume 12, Issue 10, October 2019. UGC Approved List of Journals No.38263. Cite Score (2020). 1.5 SNIP:0.462,SJR:0.192.DOI:10.17010/pijom/2019/v12i10/147814 Pg: 20-32. http://www.indianjournalofmanagement.com/index.php/pijom/article/view/147814.
  • “Enhancing the Sustainability of OER through Context-Aware Intelligent E-Learning Systems” as Chapter for the book “Technological Innovations for Sustainability and Business Growth “by IGI Global, USA. ISBN 13: 9781522599401.Library of Congress Cataloging-in-Publication Data. British Cataloguing in Publication Data. Oct, 2019. DOI: 10.4018/978-1-5225-9940-1.ch002.Pg 18-29. https://www.igi-global.com/chapter/enhancing-the-sustainability-of-oer-through-context-aware-and-intelligent-e-learning-systems-specific-to-india/238926 .
  • “Solving the Conundrum of Choice of Knowledge Management Tools and Technologies in Software Industry in India” Journal of Advanced Research in Dynamical and Control Systems. ISSN1943-023X, 06-Special Issue, 2018 Pages: 2095-2105 UGC Approved List II of Journals. https:// www. jardcs.org / backissues/abstract.php?archiveid=5839 . Scopus Indexed.
  • “The Role of Quality Management in providing patient safety in Multispecialty Hospitals: A Case Analysis of a Few Hospital Fire Mishaps in the Eastern Zone of India”. Indian Journal of Community Health [S.l.], Vol. 30, Issue No.1, Mar. 2018. ISSN 2248-9509. Indexed in Scopus. Impact Factor 1.759 as per International Citation Report (ICR) 2017-18. UGC Approved List of Journals No. Page 1 -19. https://www.scopus.com/sourceid/21100203118?origin=resultslist .
  • “Work Force Planning Literature Analysis Digitization Compels For A Conceptual Model For Data Driven Decisions” AIMA Journal of Management & Research, November 2017, Volume 11 Issue 4/4, ISSN 0974 – 497, 2017 AJMR-AIMA. Page 1-18.
  • “Dimensions of Occupational Stress Impacting Turnover Intentions amongst BPO employees: An Empirical Study”. Prabandhan: Indian Journal of Management, Indexed IN SCOPUS, ISSN (0975 – 2854), 10 (10),pg 53 – 61, October 2017. UGC Approved List of Journals No.38263. SNIP (source normalized impact per paper)-0.462, SJR : 0.192. DOI: 17010/pijom/2017/v10i10/118815
  • “A Review on the classification of Total Quality Management” in International Journal of Business Management & Research (IJBMR) ISSN (Print): 2249-6920, Vol. 7, Issue 4, August, 2017, UGC Approved List of Journals No.47991 Impact Factor (JCC) : 6.9876, Pages 9-28. DOI: 10.37391/IJBMR. DOI: 10.24247/ijbmraug20172
  • “Evolving Human Resource Landscape of the Indian Retail Sector: Bridging the Skill-Gap” in Prabandhan: Indian Journal of Management indexed IN SCOPUS, ISSN (0975 – 2854), Volume 10, Issue 2, February 2017 UGC Approved List of Journals No.38263. SNIP (source normalized impact per paper)-0.462, SJR: 0.192.Pages 41-52. http://www.indianjournalofmanagement.com/index.php /pijom/article/view/110633. DOI: 10.17010/pijom/2017/v10i2/110633.
  • “A Study on Knowledge Translation and Knowledge Brokering in Facilitating The Indian Education System” as a book chapter in ‘International Perspectives on Comparative Education Policy, Pg 24-258. IIM Kashipur, Bloomsbury Publications, ISBN: 978-93-84898-82-3, March 2015.
  • “A Study on QWL and its effects on Job Performance”, AJMST (Apeejay Journal of Management Sciences and Technology) ISSN 2347-5005, Vol. 2(2), indexed in Cite Factor, Google Scholar, IISS, and Advance Science Index with impact factor 0.998, Feb 2015, UGC Approved List of Journals No. 47264. Pages 33-42. https://apeejay.edu/aitsm/journal/docs/issue-feb-2015/rashmifinalpaper.pdf
  • “Social Responsibility in Business Education: An Appraisal” accepted for publication as a book chapter in Educational Policy Reforms: National Perspectives, IIM Kashipur, Bloomsbury Publications, ISBN: 978-93-86250-10-0, July 2014.
  • Case study “The Conflict at The Academics!! ” published by Bharti Publications, New Delhi, Bharati Vidyapeeth Deemed University, New Delhi, in the Book Case Studies from Emerging Markets, ISBN No. 078-93-81212-72-1. 2014, July 2014.
  • “A Study of Job Satisfaction-with Special Reference to IT Sector in NCR-Region”, Educator- The FIMT journal (ISSN No. 2277-9729) Vol II Jan-July 2012. Page 66-78.